Terms of Service
Last updated: September 17, 2024
1. Introduction
Welcome to slaOS by Rated. By accessing or using our Service, you agree to be bound by these Terms of Service (‘Terms’). Please read them carefully. These Terms govern your access to and use of the Service. They establish a legal agreement between you and Rated Labs Ltd regarding the use of slaOS by Rated.
In these Terms:
‘Company’ means Rated Labs Ltd.
‘Service’ means the software product slaOS by Rated provided by the Company.
‘User’ means any individual or entity accessing or using the Service.
‘Terms’ refers to this Terms of Service agreement.
These Terms govern your access to and use of the Service. They establish a legal agreement between you and Rated Labs Ltd regarding the use of slaOS by Rated
2. Description of the Service
slaOS by Rated is a software product provided by Rated Labs Ltd that allows users to send their own data to our system. Users can submit data in the form of metrics or raw logs through our available data API or via the different integrations we support. We process and store this data in our database to produce outcomes based on the Service Level Agreement (SLA) logic that users define within the product. This enables users to transform their data and instantiate various business workflows based on the processed results.
3. User Accounts
Users can create an account by visiting auth.rated.co. To register, you must:
Provide your email address.
Generate a strong, unique password.
Provide accurate, complete, and current information about your business.
Promptly update your account information whenever necessary.
This Service is intended for business users. By creating an account with us, you represent and warrant that you are acting on behalf of a business entity.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account or any other security breaches.
4. User Obligations and Acceptable Use
By using slaOS by Rated, you agree to:
Comply with all applicable laws and regulations while using the Service.
Provide accurate and lawful data: Ensure that all data you submit is accurate, complete, and does not violate any laws or third-party rights.
Use the Service responsibly: Avoid any actions that could harm, disable, overburden, or impair the Service or interfere with any other party’s use of the Service.
Respect intellectual property rights: Do not upload, share, or distribute content that infringes upon the intellectual property rights of others.
Maintain confidentiality: Do not disclose any confidential information obtained through the Service without prior written consent.
You agree not to:
Use the Service for any unlawful or unauthorized purposes.
Attempt to gain unauthorized access to any part of the Service or its related systems or networks.
Transmit any viruses, malware, or other harmful code through the Service.
Engage in any activity that could interfere with or disrupt the integrity or performance of the Service.
Failure to comply with these obligations may result in suspension or termination of your access to the Service.
5. Data Privacy and Confidentiality
We are committed to keeping your data confidential and secure. We will not disclose your data to any third parties without your explicit consent. We will not use your data for any purpose other than executing the core functionality of the Service.
All data you provide is processed and stored securely in our database using industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction.
Upon termination of services, we will delete all your data from our systems in a secure manner.
Your data remains your property at all times. You have the right to access, modify, or request deletion of your data by contacting us.
We comply with all applicable data protection laws and regulations, including the UK GDPR.
6. Monitoring of Use
We monitor how our Service is accessed and used, including through analytics code within our Service. We also collect basic information about a user as part of the account creation process as set out in our Privacy Policy.
To ensure that our Service is being used in accordance with our Terms, we track the use of the Service at a user level. The data we collect through this monitoring allows us to link the information with a User and the Service.
7. Intellectual Property Rights
All intellectual property rights in the Service, including the software, design, graphics, and all related materials, are owned by Rated Labs Ltd or our licensors. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms.
You agree not to:
Copy, modify, reproduce, distribute, or create derivative works from any part of the Service.
Reverse engineer, decompile, or attempt to extract the source code of the software.
Remove, alter, or obscure any proprietary notices or labels on the Service.
All trademarks, logos, and service marks displayed on the Service are the property of their respective owners. Nothing in these Terms grants you any right or license to use any of these trademarks without the prior written permission of the owner.
Your data remains your property. These Terms do not grant us any rights to your data except for the limited rights necessary to provide the Service.
8. Limitation of Liability
Except as expressly stated in these Terms:
The Company shall not in any circumstances have any liability for any losses or damages which may be suffered by the Customer (or any person claiming under or through the Customer) or Customer Users, whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories:
special damage even if the Company was aware of the circumstances in which such special damage could arise;
loss of profits;
loss of anticipated savings;
loss of business opportunity;
loss of goodwill;
loss or corruption of data,
provided that this section shall not prevent claims for loss of or damage to the Customer's tangible property that fall within the liability limits set out below or any other claims for direct financial loss that are not excluded by any of the categories above.
The total liability of the Company, whether in contract, tort (including negligence) or otherwise and whether in connection with this Agreement or any collateral contract, shall in no circumstances exceed a sum equal to the total Fees paid by the Customer during the [1] month preceding the date on which the claim arose.
9. Indemnity
Upon utilising our Services, you agree to indemnify, defend, and hold harmless the Company, its shareholders, directors, officers, employees, representatives, agents, subcontractors, and licensors from and against all third-party claims, damages, costs, expenses, and legal actions, including reasonable attorneys' fees and court costs, that arise out of or result from your misuse of our Services or your violation of these Terms.
10. Term and Termination
You may terminate your account at any time by discontinuing use of the Service and notifying us. Upon termination, you will no longer have access to your account or any features of the Service.
We reserve the right to suspend or terminate your access to the Service at any time, with or without prior notice, if we determine that you have violated these Terms or for any other reason at our sole discretion.
Upon termination of your account:
All rights granted to you under these Terms will immediately cease.
We will delete all your data from our systems in a secure manner.
Any provisions of these Terms that by their nature should survive termination will remain in effect (such as intellectual property rights and limitation of liability).
11. Changes to the Terms
We reserve the right to revise, update, amend, or modify these Terms at any time. We will post the updated Terms on our websites. We will also email you via the email address supplied as part of the sign-up process to notify you of material changes to these Terms. We encourage you to review these Terms periodically to ensure you are aware of any changes. By continuing to use the Services after these changes take effect, you agree to be bound by the revised Terms.
12. Governing Law and Dispute Resolution
These Terms of Service and any disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
13. Privacy Policy
We are committed to protecting your privacy.
Our Privacy Policy, incorporated herein by reference, governs the collection, processing, storage and transfer of your personal data. By using our API Services, you acknowledge that you have read, understood, and agree to the terms of our Privacy Policy.
Our Privacy Policy also describes your choices regarding our use of your personal data and how you can access, update, and manage this information. We encourage you to periodically review our Privacy Policy to stay informed about our privacy practices.
14. Severability
Should any provision, or part thereof, within these Terms be found to be unlawful, void, or unenforceable, such provision will be considered severable from these Terms and will not affect the validity and enforceability of the remaining provisions. The remainder of the Terms will remain valid and enforceable to the fullest extent permitted by law.
15. Entire Agreement
These Terms of Service constitute the entire agreement between you and Rated Labs Ltd regarding your use of slaOS by Rated and supersede any prior agreements or understandings.
16. Waiver
The failure of either party to enforce any right or provision of these Terms will not be deemed a waiver of those rights.
17. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.
18. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, governmental actions, fire, floods, accidents, or network infrastructure failures.
19. Contact us
The Terms outlined herein are subject to change at our discretion to align with evolving industry standards or best practices.
If you have any questions or comments about these Terms or wish to complain, please get in touch with us at hello@rated.co
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