Key Features

slaOS is designed to handle the broadest possible spectrum of SLAs and SLOs. From standard software metrics such as uptime, latency, and error rates, to more advanced use cases like data freshness, AI model drift , spam detection and mean time to detect (MTTD) . Beyond software, it supports SLOs like customer response time, and service resolution times amongst others.

Here's a brief run through of our key features:

Query Builder

With Rated slaOS, you can work with logs, metrics, or any combination of data types and sources. Our query builder allows you to construct multiple queries and define relationships between them, capturing performance indicators like latency, uptime, throughput, data freshness, or availability.

SLA Engine

We recognise that service levels are promised to customers individually and should be upheld as such. The SLA engine allows you to compute, monitor, and manage Service Level Agreements (SLAs) on a per-customer basis. Configure custom service levels for each client, tailoring your commitments to match the expectations you've set.

SLA Portal

Build trust and transparency with your customers or vendors through customisable, shareable SLA dashboards. They offer real-time insights into your service's performance, including SLA status, service performance over time, and breach history.

Admin Environment

The admin interface is your SLA command centre. Set up different configurations, experiment with different service targets, and push live SLAs with ease. Get a bird's-eye view of all your SLAs and manage everything from a single, intuitive interface.

Reports

Keep both internal and external stakeholders informed with reports on SLA compliance, SLO trends, and service health.

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Verifiable On-chain

Add an extra layer of trust and accountability to your SLAs with verifiable, on-chain SLA statuses.

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