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Configure a SLA Portal

This tutorial walks you through configuring a SLA Portal in slaOS.

As a vendor, in this page you will learn to customize and set up a dedicated dashboard that provides your customers with real-time insights into your service's performance and SLA compliance.

Brand customization for SLA portals is not yet available in the slaOS UI. Contact us at [email protected] or via your dedicated Slack channel for configuration.

Enabling a SLA Portal

  1. Find and click "Organizations" on the side navigation

  2. Select the org you would like to enable the SLA portal for

  3. Turn on the toggle to Activate

    SLA portal for DRPC

  4. You can now visit the URL mentioned in step 3 to view your active SLA portal.

Example SLA Portal 👇

The SLA Portal URL is a unique, static URL created per org. You can share this with your integrations or embed it behind a call to action on your own product to help your customers track their SLAs with you.

Disabling a SLA Portal

  1. Find and click "Organizations" on the side navigation

  2. Select the org you would like to enable the SLA portal for

  3. Turn off the toggle to deactivate

Once deactivated, a SLA Portal URL becomes inaccessible. We recommend keeping your customers (or vendors) with access informed before deactivating the portal.

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