Create an Organization

Learn how to set up and manage org accounts

Organization accounts are core to slaOS to manage SLAs effectively, and provide tailored dashboards for each org, whether this is a customer of yours or a vendor you would like to align your views with.

Besides providing a real time view of performance commitments, having org-specific data at your fingertips when issues arise allows for quicker diagnosis and resolution, minimizing downtime and maintaining high satisfaction levels.

The following guide will walk you through the process of creating and managing your orgs on slaOS.

Create an Organization

Follow these steps to create an org on slaOS:

1. Find and click on "Organizations" in the side navigation bar

2. Click the "+ Add Organization" button to open the Add Organization modal

3. Give your customer a recognisable name. This is usually their official entity name

4. From the dropdown, select the organization_id that you have sent to us via the ingestion URL. These mappings are crucial for the accurate computation of SLA statuses per organization.

5. Click the "Save" button to create your new org on slaOS

Example

Acme Corporation

For the example implementation, we will be creating an org called Acme Corporation.

1. Find and click on "Organization" in the side navigation bar

2. Name the org Acme Corporation

3. Input Acme's organizatiom ID as ACME Corp. Note that this is the organization ID that was sent to the ingestion URL.

4. Click "Save"

Creating customer on the slaOS UI